Terms of Service

These Terms of Service ("Terms") govern your use of the Creable creator analytics platform at creable.app (the "Service") operated by Creable Pty Ltd ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Description of Service

Creable is a creator analytics platform that connects to your YouTube, TikTok, and Instagram accounts via OAuth to provide cross-platform analytics, collection grouping, and AI-powered insights about your content.

The Service may be available to invited creators first while we expand access. Features, availability, and functionality may change as we improve the Service.

2. Account Registration

To use the Service, you must:

• Create an account using a valid email address
• Be at least 18 years old
• Provide accurate and complete information
• Keep your account credentials secure

You are responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Platform Connections

The Service connects to third-party platforms (YouTube, TikTok, Instagram) through their official APIs using OAuth. By connecting a platform, you:

• Authorize us to access the data described in the OAuth consent screen
• Confirm that you have the right to grant such access
• Understand that you can revoke access at any time through the Service or the platform's settings

We are not responsible for changes to third-party platform APIs, terms, or availability that may affect the Service.

4. Trial, Plans and Billing

There is one way to start: a free trial that takes no payment details. You choose and purchase a plan afterwards, from your billing settings in the app, or you do not.

The free trial — no card

• It runs for 14 days from activation. Activation is the moment your first platform connection succeeds and we accept your first import — not when you create an account, verify your email, or open a platform's authorisation screen. If a technical failure on our side prevents activation, the trial has not started.
• We do not ask for or hold payment details for it.
• Nothing is charged when it ends, and it does not convert to a paid plan automatically. To continue, you choose and purchase a plan.
• One free trial per account, and one per connected platform account. Eligibility is checked when you connect a platform, and is recorded against that platform account for 12 months after the trial expires; after that the same channel may start a fresh trial.
• When it expires we stop processing your data and preserve what was already imported for a period, after which it is deleted. The timings, and the notice you receive first, are set out in section 7 of our Privacy Policy.

What a trial includes, and what it does not

A trial gives you the Creator plan in full, and Studio's additional surfaces as a labelled preview rather than in full. Specifically, during a trial:

• We import and analyse up to 90 days of your history — the same window as the Creator plan. Studio's longer history window applies only on a Studio subscription.
• Studio's strategy surfaces are limited to one of each: one set of content pillars, one plan, one test readout. They are marked as a preview in the app.
• Publishing replies in bulk is not available.
• Everything else described on our pricing page for the Creator plan is available without limitation, and there are no usage credits.

Choosing a plan

• You purchase a plan from your billing settings in the app. You provide payment details at that point, directly to our payment processor, Stripe, which holds them on file and takes each charge. We never see your full card number.
• Your first charge is taken when you subscribe, at the plan price fixed for you under "Launch pricing" below, and then monthly until you cancel. If you subscribe while your free trial is still running, your first charge is taken when that trial was due to end rather than on the day you subscribe — you keep the days you have left, and you are not charged twice for them.
• You can cancel at any time, from your billing settings in the app or by emailing contact@creable.app. Cancelling stops future charges, and you keep your plan until the end of the period you have already paid for. It does not refund a charge already taken, including the unused part of the current month, except where the law requires otherwise.

Launch pricing. Where we advertise a launch price, that price is fixed for you when you confirm your email address at sign-up — not when you first pay — and it does not increase for as long as your subscription continues without interruption. It applies to whichever plan you later choose.

That price is held on one condition: you must connect at least one platform account within 30 days of confirming your email address. We will remind you before that deadline. If you do not, we may close the account, and a price fixed under the paragraph above no longer applies to it — if you return later, the prices advertised at that time apply.

Price and plan changes. We may change our prices or the plans we offer. We will give you reasonable notice before a change affects what you pay, and a change never applies to a price already fixed for you under the paragraphs above.

What each plan includes is described on our pricing page and in the app. Where you subscribe to a plan, the description of that plan as it stood when you subscribed forms part of your agreement with us. We may change what a plan includes for the future; if a change materially reduces what you are paying for, we will tell you before it takes effect and you may cancel.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or its infrastructure
• Use automated means to access the Service beyond normal API usage
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with others
• Use the Service to collect data about other creators without their consent

6. Intellectual Property

Your content: You retain all ownership rights to your content and data on connected platforms. We do not claim ownership of your videos, posts, comments, or analytics data.

Our service: The Service, including its design, features, code, and generated insights, is owned by Creable Pty Ltd and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

AI-generated insights: Insights generated by the Service based on your data are provided for your use. You may use these insights for your own content strategy and business purposes.

AI-generated content you publish: Scripts, reply drafts and other text the Service writes for you are generated by AI. Nothing is published without your review, and what you publish is your responsibility. Where the law or a platform's own rules require AI-generated or AI-altered content to be disclosed or labelled — for example YouTube's altered or synthetic content disclosure, TikTok's AI-generated content label, or Meta's AI labelling — you are responsible for making that disclosure when you publish.

7. Your Consumer Rights, and What We Do Not Warrant

Your rights under consumer law come first. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this section or in section 8 excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, or under any other consumer protection law that applies to you and cannot be excluded by agreement. Everything below applies only so far as the law allows.

Subject to that, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Analytics data will be perfectly accurate or complete
• AI-generated insights will be correct or suitable for your needs
• The Service will be compatible with all platforms or devices

8. Limitation of Liability

Some liability cannot be limited, and we do not try to. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Nothing in these Terms affects your rights under the Australian Consumer Law, or your statutory rights as a consumer under the law of your own country where those rights apply to you.

Subject to the paragraph above, and to the maximum extent permitted by law, Creable Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities, arising from your use of or inability to use the Service.

Again subject to the first paragraph of this section, our total liability for any claims arising from the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9. Termination

You may stop using the Service and delete your account at any time, from Settings in the app or by emailing privacy@creable.app. Deleting revokes our access to your connected platforms and disables sign-in; we then erase your data within 30 days (an emailed request within 30 days of verifying it), and we will provide a copy of your data on request within the same 30 days. Deleting your account cancels any paid plan, and it does not renew. As with any cancellation (section 4), the unused part of the current period is not refunded, so you keep access until the end of the period you have paid for, and the deletion takes effect then. A plan with an overdue payment is cancelled immediately instead. We may suspend or terminate your account if you violate these Terms or for any other reason at our discretion, with reasonable notice when possible.

Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law provisions.

12. Contact Us

If you have questions about these Terms, please contact us at:

• Company: Creable Pty Ltd
• Email: contact@creable.app